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Znuny
Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.Znuny4OTRS-CTI
URL-CTI Support for incoming calls.Znuny4OTRS-Repo
A package manager addon for OTRS and ((OTRS)) Community Edition, to add support for private and public Znuny repositories.Znuny4OTRS-GIArticleSend
This package enables the standard Generic Interface ticket operations to send articles.Znuny-Sublime
Znuny (Znuny-Sublime) is a Sublime Text 2/3 plugin that helps you to make Znuny development less painful.Znuny4OTRS-SecondTicketCreateScreen
Provide a second phone and email ticket create screen with own config settings.Znuny4OTRS-SortByLastContact
Sort QueueView, StatusView and LockedView in OTRS by last contact.znuny-feature-requests
This repository tracks feature requests as issues.znuny7-preview
The Znuny 7 design preview - for developers and people who are interested.Znuny4OTRS-QuickClose
An extension to close a ticket with only one click (quick close).Znuny4OTRS-ExternalURLJump
With this extention you will be able to add external links to OTRS agent and customer navigation bar.Znuny4OTRS-CustomerMap
A Google Maps integraton. A visualiation of your customers in a dashboard plugin.Znuny4OTRS-PasswordPolicy
An extension to improve the password policy in OTRS.Znuny4OTRS-ZoomArticleDetailsExpand
Automatically expands article details in ticket zoom.OTRSHelperScripts
A collection of little helper scripts for OTRS that were created over time.Znuny-HealthStatus
Znuny4OTRS-DownloadAllAttachments
This package contains the functionality to download all ticket or article attachments as a single zip file.Znuny4OTRS-EnableFAQRichText
Enables rich text for FAQ also if rich text is disabled via System ConfigurationZnuny4OTRS-MarkTicketSeenUnseen
This package contains the functionality to mark whole tickets or single articles as unseen or seen again.Znuny4OTRS-CustomerViewDynamicFields
This package contains the functionality to enable dynamic fields in the ticket customer view.otrs-sopm
This gem provides a class to parse, manipulate and store SOPM files and create OPM strings from them.Znuny4OTRS-TypePriorityBasedEscalation
An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.Znuny4OTRS-CISearch
This package adds an additional toolbar search box for config items.TemplateToolkit-Sublime
TemplateToolkit syntax and snippets for Sublime Text.Znuny4OTRS-OutOfOfficeFilter
PostMaster filter to prevent ticket status changes by out-of-office messages.Znuny4OTRS-AttachmentMultiUpload
This package adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.OTRSCloneDB
Helper script to migrate a Znuny database into a different RDBMS.Znuny4OTRS-EscalationSuspend
A module to enable escalation suspension.Znuny4OTRS-ProcessTimeUnits
This package contains the functionality to set time units in processes without displaying article field.Znuny4OTRS-ShowTicketUnlockTime
This feature shows you the ticket unlock time in ticket zoom view.ZnunyCodePolicy
Znuny code quality checker.Znuny-DashboardWidgetSearchProfile
Znuny-DynamicFieldConfigItem
Znuny4OTRS-CustomPriorityColor
With this extension you will be able to change ticket priority colors via SysConfig.Znuny4OTRS-RandomTicketNumberGenerator
This package adds a random ticket number generator like it was included in OTRS before version 6.Znuny4OTRS-SessionMaxIdleTimePreference
This package contains the functionality to define user based session idle times.Znuny4OTRS-AdvancedDynamicFields
This package add an easy way to configure dynamic fields. With a default OTRS it is not possible to do central management of the dynamic fields shown in each screen. You have to configure each view independent via the SysConfig.Znuny-ExtraSkins
Additional skins for Znuny 7.xZnuny-ITSMConfigItemInvoker
Znuny-SearchFrontend
Znuny-Bugfix225
A quick fix for the missing CKEditor codemirror plugin for Znuny 6.0.40 and 6.3.1FAQ
An FAQ module to manage FAQs and also used as knowledge base.ITSMServiceLevelManagement
This package implements all ITSM service level management features. This package requires the ITSMCore package.ITSMCore
The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.Znuny4OTRS-ShowPendingTimeIfNeeded
ITSMChangeManagement
The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.Znuny4OTRS-AutoCheckbox
This package contains the functionality to check checkboxes of date and datetime dynamic fields when they are modified by a user.Znuny-Search
A new API for search within the Znuny framework.ITSMConfigurationManagement
This package implements all ITSM configuration management features. This package requires the ITSMCore package.Znuny4OTRS-AutoSelect
This package contains the functionality to select and hide automatically fields, if only one value is available.Fred
Debugging tool for OTRS development.GeneralCatalog
The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.ImportExport
The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.ITSMIncidentProblemManagement
This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.Znuny4OTRS-EnhancedProxySupport
Znuny4OTRS-WebUserAgent
Extends the web user agent module and allows (among other things) to define URLs/hosts for which a configured proxy should not be used.Znuny-PrimarySecondary
With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.Survey
A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.SublimeTextAdjustments
This repository contains adjustments of the Sublime Text configuration and some OTRS snippets we at Znuny use to develop OTRS extensions and stuff.SystemMonitoring
This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.ITSM
This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.Love Open Source and this site? Check out how you can help us