Explore @znuny Open Source projects

znuny

Stars
506
Global Org. Rank 23,438 (Top 8 %)
Registered almost 12 years ago
Most used languages

Perl
91.5 %

JavaScript
5.1 %

Ruby
1.7 %

XSLT 1.7 %
Location 🇺🇸 United States
Country Total Rank 15,925
Country Ranking

Perl
50

XSLT 303

Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

Perl

317

Znuny4OTRS-CTI

URL-CTI Support for incoming calls.

Perl

Znuny4OTRS-Repo

A package manager addon for OTRS and ((OTRS)) Community Edition, to add support for private and public Znuny repositories.

Perl

Znuny4OTRS-GIArticleSend

This package enables the standard Generic Interface ticket operations to send articles.

Perl

Znuny-Sublime

Znuny (Znuny-Sublime) is a Sublime Text 2/3 plugin that helps you to make Znuny development less painful.

Perl

Znuny4OTRS-SecondTicketCreateScreen

Provide a second phone and email ticket create screen with own config settings.

JavaScript

Znuny4OTRS-SortByLastContact

Sort QueueView, StatusView and LockedView in OTRS by last contact.

Perl

znuny-feature-requests

This repository tracks feature requests as issues.

znuny7-preview

The Znuny 7 design preview - for developers and people who are interested.

Perl

Znuny4OTRS-QuickClose

An extension to close a ticket with only one click (quick close).

Perl

Znuny4OTRS-ExternalURLJump

With this extention you will be able to add external links to OTRS agent and customer navigation bar.

Perl

Znuny4OTRS-CustomerMap

A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

Perl

Znuny4OTRS-PasswordPolicy

An extension to improve the password policy in OTRS.

Perl

Znuny4OTRS-ZoomArticleDetailsExpand

Automatically expands article details in ticket zoom.

Perl

OTRSHelperScripts

A collection of little helper scripts for OTRS that were created over time.

Perl

Znuny4OTRS-DownloadAllAttachments

This package contains the functionality to download all ticket or article attachments as a single zip file.

Perl

Znuny-HealthStatus

Perl

Znuny4OTRS-MarkTicketSeenUnseen

This package contains the functionality to mark whole tickets or single articles as unseen or seen again.

Perl

Znuny4OTRS-EnableFAQRichText

Enables rich text for FAQ also if rich text is disabled via System Configuration

Perl

Znuny4OTRS-CustomerViewDynamicFields

This package contains the functionality to enable dynamic fields in the ticket customer view.

Perl

Znuny4OTRS-TypePriorityBasedEscalation

An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.

Perl

otrs-sopm

This gem provides a class to parse, manipulate and store SOPM files and create OPM strings from them.

Ruby

Znuny4OTRS-CISearch

This package adds an additional toolbar search box for config items.

Perl

TemplateToolkit-Sublime

TemplateToolkit syntax and snippets for Sublime Text.

XSLT

Znuny4OTRS-OutOfOfficeFilter

PostMaster filter to prevent ticket status changes by out-of-office messages.

Perl

Znuny4OTRS-AttachmentMultiUpload

This package adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.

Perl

Znuny4OTRS-EscalationSuspend

A module to enable escalation suspension.

Perl

Znuny4OTRS-ProcessTimeUnits

This package contains the functionality to set time units in processes without displaying article field.

Perl

OTRSCloneDB

Helper script to migrate a Znuny database into a different RDBMS.

Perl

Znuny4OTRS-ShowTicketUnlockTime

This feature shows you the ticket unlock time in ticket zoom view.

Perl

ZnunyCodePolicy

Znuny code quality checker.

Perl

Znuny-DashboardWidgetSearchProfile

Perl

Znuny-DynamicFieldConfigItem

Perl

Znuny4OTRS-CustomPriorityColor

With this extension you will be able to change ticket priority colors via SysConfig.

Perl

Znuny4OTRS-RandomTicketNumberGenerator

This package adds a random ticket number generator like it was included in OTRS before version 6.

Perl

Znuny4OTRS-SessionMaxIdleTimePreference

This package contains the functionality to define user based session idle times.

Perl

Znuny4OTRS-AdvancedDynamicFields

This package add an easy way to configure dynamic fields. With a default OTRS it is not possible to do central management of the dynamic fields shown in each screen. You have to configure each view independent via the SysConfig.

Perl

Znuny-SearchFrontend

Perl

Znuny-ITSMConfigItemInvoker

Perl

Znuny-Bugfix225

A quick fix for the missing CKEditor codemirror plugin for Znuny 6.0.40 and 6.3.1

FAQ

An FAQ module to manage FAQs and also used as knowledge base.

Perl

ITSMServiceLevelManagement

This package implements all ITSM service level management features. This package requires the ITSMCore package.

Perl

ITSMCore

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

Perl

Znuny4OTRS-ShowPendingTimeIfNeeded

Perl

ITSMChangeManagement

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

Perl

Znuny4OTRS-AutoCheckbox

This package contains the functionality to check checkboxes of date and datetime dynamic fields when they are modified by a user.

JavaScript

Znuny-Search

A new API for search within the Znuny framework.

Perl

Znuny-SMTPRateLimit

Perl

ITSMConfigurationManagement

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

Perl

Fred

Debugging tool for OTRS development.

Perl

SublimeTextAdjustments

This repository contains adjustments of the Sublime Text configuration and some OTRS snippets we at Znuny use to develop OTRS extensions and stuff.

JavaScript

GeneralCatalog

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

Perl

ImportExport

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

Perl

ITSMIncidentProblemManagement

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

Perl

Znuny4OTRS-AutoSelect

This package contains the functionality to select and hide automatically fields, if only one value is available.

Perl

Znuny4OTRS-WebUserAgent

Extends the web user agent module and allows (among other things) to define URLs/hosts for which a configured proxy should not be used.

Perl

Znuny4OTRS-EnhancedProxySupport

Perl

Znuny-PrimarySecondary

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

Perl

Survey

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

Perl

SystemMonitoring

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.

Perl

ITSM

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

Perl

znuny

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