znuny/Znuny

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znuny/Znuny

znuny

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Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

Znuny

Znuny is a continuation of the ((OTRS)) Community Edition (version 6.0.30) which was declared end of life (EOL) at the end of December 2020.

The primary goal for this project is to provide a maintained and stable version of the well known ticket system and improve it with new features.

The second goal is to reestablish a connection to the community.

License

The project is distributed under the GNU General Public License (GPL v3) - see the accompanying COPYING file for general license information. If you need more details you can have a look here.

Documentation

You can find documentation here. The source code of Znuny is publicly available on GitHub.

You want to get in touch?

Software requirements

Operating system

Linux (Debian or Red Hat preferred)
Perl 5.16.0 or higher

Web server

Apache 2 + mod_perl2 or higher (recommended)
Web server with CGI support (CGI is not recommended)

Databases

MySQL 5.0 or higher
MariaDB
PostgreSQL 9.2 or higher
Oracle 10g or higher

Browsers

These browsers are NOT supported:
- Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6

Vendor

This project is mainly funded by Znuny GmbH, Berlin. If you need professional support or consulting, feel free to contact us.

Znuny4OTRS-CTI

URL-CTI Support for incoming calls.

Znuny4OTRS-Repo

A package manager addon for OTRS and ((OTRS)) Community Edition, to add support for private and public Znuny repositories.

Znuny4OTRS-GIArticleSend

This package enables the standard Generic Interface ticket operations to send articles.

Znuny-Sublime

Znuny (Znuny-Sublime) is a Sublime Text 2/3 plugin that helps you to make Znuny development less painful.

Znuny4OTRS-SecondTicketCreateScreen

Provide a second phone and email ticket create screen with own config settings.

Znuny4OTRS-SortByLastContact

Sort QueueView, StatusView and LockedView in OTRS by last contact.

znuny-feature-requests

This repository tracks feature requests as issues.

znuny7-preview

The Znuny 7 design preview - for developers and people who are interested.

Znuny4OTRS-QuickClose

An extension to close a ticket with only one click (quick close).

Znuny4OTRS-ExternalURLJump

With this extention you will be able to add external links to OTRS agent and customer navigation bar.

Znuny4OTRS-CustomerMap

A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

Znuny4OTRS-PasswordPolicy

An extension to improve the password policy in OTRS.

Znuny4OTRS-ZoomArticleDetailsExpand

Automatically expands article details in ticket zoom.

OTRSHelperScripts

A collection of little helper scripts for OTRS that were created over time.

Znuny4OTRS-DownloadAllAttachments

This package contains the functionality to download all ticket or article attachments as a single zip file.

Znuny-HealthStatus

Znuny4OTRS-MarkTicketSeenUnseen

This package contains the functionality to mark whole tickets or single articles as unseen or seen again.

Znuny4OTRS-EnableFAQRichText

Enables rich text for FAQ also if rich text is disabled via System Configuration

Znuny4OTRS-CustomerViewDynamicFields

This package contains the functionality to enable dynamic fields in the ticket customer view.

Znuny4OTRS-TypePriorityBasedEscalation

An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.

otrs-sopm

This gem provides a class to parse, manipulate and store SOPM files and create OPM strings from them.

Znuny4OTRS-CISearch

This package adds an additional toolbar search box for config items.

TemplateToolkit-Sublime

TemplateToolkit syntax and snippets for Sublime Text.

Znuny4OTRS-OutOfOfficeFilter

PostMaster filter to prevent ticket status changes by out-of-office messages.

Znuny4OTRS-AttachmentMultiUpload

This package adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.

Znuny4OTRS-EscalationSuspend

A module to enable escalation suspension.

Znuny4OTRS-ProcessTimeUnits

This package contains the functionality to set time units in processes without displaying article field.

OTRSCloneDB

Helper script to migrate a Znuny database into a different RDBMS.

Znuny4OTRS-ShowTicketUnlockTime

This feature shows you the ticket unlock time in ticket zoom view.

ZnunyCodePolicy

Znuny code quality checker.

Znuny-DashboardWidgetSearchProfile

Znuny-DynamicFieldConfigItem

Znuny4OTRS-CustomPriorityColor

With this extension you will be able to change ticket priority colors via SysConfig.

Znuny4OTRS-RandomTicketNumberGenerator

This package adds a random ticket number generator like it was included in OTRS before version 6.

Znuny4OTRS-SessionMaxIdleTimePreference

This package contains the functionality to define user based session idle times.

Znuny4OTRS-AdvancedDynamicFields

This package add an easy way to configure dynamic fields. With a default OTRS it is not possible to do central management of the dynamic fields shown in each screen. You have to configure each view independent via the SysConfig.

Znuny-SearchFrontend

Znuny-ITSMConfigItemInvoker

Znuny-Bugfix225

A quick fix for the missing CKEditor codemirror plugin for Znuny 6.0.40 and 6.3.1

FAQ

An FAQ module to manage FAQs and also used as knowledge base.

ITSMServiceLevelManagement

This package implements all ITSM service level management features. This package requires the ITSMCore package.

ITSMCore

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

Znuny4OTRS-ShowPendingTimeIfNeeded

ITSMChangeManagement

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

Znuny4OTRS-AutoCheckbox

This package contains the functionality to check checkboxes of date and datetime dynamic fields when they are modified by a user.

Znuny-Search

A new API for search within the Znuny framework.

Znuny-SMTPRateLimit

ITSMConfigurationManagement

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

Fred

Debugging tool for OTRS development.

SublimeTextAdjustments

This repository contains adjustments of the Sublime Text configuration and some OTRS snippets we at Znuny use to develop OTRS extensions and stuff.

GeneralCatalog

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

ImportExport

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

ITSMIncidentProblemManagement

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

Znuny4OTRS-AutoSelect

This package contains the functionality to select and hide automatically fields, if only one value is available.

Znuny4OTRS-WebUserAgent

Extends the web user agent module and allows (among other things) to define URLs/hosts for which a configured proxy should not be used.

Znuny4OTRS-EnhancedProxySupport

Znuny-PrimarySecondary

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

Survey

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

SystemMonitoring

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.

ITSM

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.