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Genesys Cloud Blueprints (@GenesysCloudBlueprints)

GenesysCloudBlueprints

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cx-as-code-cicd-gitactions-blueprint

This Genesys Cloud Developer Blueprint demonstrates how to integrate CX as Code into a CI/CD pipeline

agent-monitoring-app-blueprint

Vue.js application using the Genesys Cloud Javascript SDK to build a custom Agent monitoring application.

microsoft-teams-blueprint

Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

deploy-webmessaging-chatbot-with-lambda-blueprint

This blueprint demonstrates how to build a web messaging-based chatbot using a Genesys Cloud Architect botflow, Data Action and AWS Lambda

react-app-with-genesys-cloud-sdk

A react app written in typescript with genesys cloud javascript sdk integration

angular-app-with-genesys-cloud-sdk

Develop an Angular App which uses the Genesys Cloud Platform SDK.

dialogflow-rapid-response-virtual-agent-blueprint

This Genesys Cloud Developer Blueprint provides instructions for building a rapid response voice and chat bot for Genesys Cloud using Google DialogFlow

agent-welcome-greeting

Agent welcome greeting blueprint

email-aws-comprehend-blueprint

This Genesys Cloud Developer Blueprint provides instructions on how to setup an email flow with CX as Code

chat-translator-blueprint

The Chat Translator uses AWS Translate service to automatically translate everything in the chat window in real-time, including canned responses.

chat-assistant-blueprint

The Chat Assistant actively listens to the chat interaction and suggest responses based on keywords.

architect-flow-public-api-blueprint

This Genesys Cloud Developer Blueprint provides an example of how to integrate a public API call into an Architect flow

conversation-model-to-sql-blueprint

Provides an example of how to design an SQL database for storing JSON data from the POST /api/v2/analytics/conversations/details/query endpoint.

bot-connector-for-ms-power-virtual-agent

This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent

automated-callback-blueprint

Blueprint to configure automated callbacks by using data actions to add numbers to an always-running outbound dialing campaign

vonage-video-blueprint

Blueprint to enable integration between Genesys Cloud and Vonage Video.

facebook-ivr-deflection-blueprint

This Genesys Cloud Developer Blueprint provides instructions for deflecting voice calls from an IVR to Facebook Messenger

slack-open-messaging-blueprint

This blueprint demonstrates how to integrate Slack with Genesys Cloud via the Genesys Cloud Open Messaging API

aws-eventbridge-analytics-detail-events-blueprint

This Blueprint provides an example of a complete terraform configuration that creates a Genesys Cloud Event Bridge integration and writes events from the integration into S3

web-messaging-triage-bot-blueprint

This Genesys Cloud Developer blueprint demonstrates how to set up Genesys Cloud to enable a triage bot for web messaging.

genesys-cloud-for-salesforce-sdk-dnclist-example

Blueprint that uses the Genesys Cloud for Salesforce SDK to add the primary phone number of a Salesforce Contact to a Genesys Cloud Do Not Contact (DNC) list.

simple-ivr-deploy-with-cx-as-code-blueprint

This Genesys Cloud Developer Blueprint demonstrates how to setup a simple IVR using Archy and CX as Code

voice-survey-blueprint

Deployment Guide for a voice survey on Genesys Cloud

sms-followup-on-missed-callback-blueprint

This blueprint demonstrates how to send an automated message to a customer when an Agent fails to reach them during a Callback.

lambda-premise-blueprint

Blueprint to configure a connection between a Lambda instance in a VPC and on-premises Genesys components

deploy-webchat-chatbot-with-lambda-blueprint

This blueprint demonstrates how to build a webchat-based chatbot using a Genesys Cloud Architect botflow, Data Action and AWS Lambda

design-architect-flow-data-actions-for-resiliency

This Genesys Cloud Developer Blueprint provides instructions on how: to explore various data action failure scenarios and how to handle them

genesys-cloud-event-streaming-blueprint

This project and blueprint enables Genesys Cloud customers to take a sample of Analytical Detail Events and Conversation Events from Genesys Cloud and expose the data to a customer's AWS. From there, using the provided example lambda, customers can send the data to other orchestration or customer support services, and analyse the data.

aws-lex-kendra

Example on how to use AWS Lex and Kendra with Genesys Cloud

usage-api-blueprint

Use the Genesys Cloud CLI to query API usage then integrate the data with AWS S3/Athena.

web-messaging-chatbot-with-knowledge-base

This blueprint demonstrates how to use Genesys Cloud web messaging with a Genesys Cloud knowledge base.

ionic-mobile-open-messaging-blueprint

This blueprint gives an example of how you can leverage the Genesys Open Messaging API to develop a simple bidirectional chat between a customer and a call center agent.

conversation-mos-score-dashboard-blueprint

This blueprint demonstrates how to integrate a Genesys Cloud API into Prometheus and Grafana

partial-transcription-blueprint

This blueprint demonstrates how to utilize partial transcription notifications in the context of an integrated client application.

open-messaging-blueprint

Simple blueprint demonstrating how to use open messaging to integrate a 3rd party chat tool with Genesys Cloud

salesforce-dashboards-with-gc-analytics-blueprint

This blueprint demonstrates how to use the Genesys Cloud public apis and SalesForce Connect to build dashboards in Salesforce

genesys-cloud-call-park

As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.

analytics-detail-record-metrics-blueprint

This Genesys Cloud Developer Blueprint demonstrates how to retrieve conversation data via the analytics API

terminate-voice-calls-with-no-queue

This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud to terminate any outbound call that is not made on behalf of a queue. Agents making these type of calls will be notified via email and each outbound call will also be tracked in a GC Collaborate Chat room for supervisor monitoring.

dr-fallback-ivr

This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region

wfm-hris-blueprint

This Genesys Cloud Developer blueprint explains and demostrates how to set up Genesys Cloud to enable WFM integration with HRIS, which provides WFM with employee time-off balance information and inserts time-off requests into HRIS.

webmessaging-chatbot-that-differentiates-on-and-off-hour-schedules

A Genesys Cloud Developer Blueprint that demonstrates how to build an architect flow that evaluates a schedule, builds and routes to a chatbot which stores information about a customer and transfers the information to an agent using a script.

aws-eventbridge-user-presence-update-blueprint

A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo

digital-messaging-translator-blueprint

The Digital Messaging Translator uses AWS Translate service to automatically translate everything in the interaction window in real-time, including canned responses. This supports both web chat and web messaging interactions.

ani-blacklist

Phone number blacklist