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Vue.js application using the Genesys Cloud Javascript SDK to build a custom Agent monitoring application.

agent-monitoring-app-blueprint

Vue

microsoft-teams-blueprint

Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

react-app-with-genesys-cloud-sdk

A react app written in typescript with genesys cloud javascript sdk integration

Develop an Angular App which uses the Genesys Cloud Platform SDK.

angular-app-with-genesys-cloud-sdk

This Genesys Cloud Developer Blueprint provides instructions for building a rapid response voice and chat bot for Genesys Cloud using Google DialogFlow

dialogflow-rapid-response-virtual-agent-blueprint

agent-welcome-greeting

Agent welcome greeting blueprint

email-aws-comprehend-blueprint

This Genesys Cloud Developer Blueprint provides instructions on how to setup an email flow with CX as Code

The Chat Translator uses AWS Translate service to automatically translate everything in the chat window in real-time, including canned responses.

chat-translator-blueprint

The Chat Assistant actively listens to the chat interaction and suggest responses based on keywords.

chat-assistant-blueprint

This Genesys Cloud Developer Blueprint provides an example of how to integrate a public API call into an Architect flow

architect-flow-public-api-blueprint

Provides an example of how to design an SQL database for storing JSON data from the POST /api/v2/analytics/conversations/details/query endpoint.

conversation-model-to-sql-blueprint

This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent

bot-connector-for-ms-power-virtual-agent

Python

automated-callback-blueprint

Blueprint to configure automated callbacks by using data actions to add numbers to an always-running outbound dialing campaign

PowerShell

vonage-video-blueprint

Blueprint to enable integration between Genesys Cloud and Vonage Video.

This Genesys Cloud Developer Blueprint provides instructions for deflecting voice calls from an IVR to Facebook Messenger

facebook-ivr-deflection-blueprint

slack-open-messaging-blueprint

This blueprint demonstrates how to integrate Slack with Genesys Cloud via the Genesys Cloud Open Messaging API

aws-eventbridge-analytics-detail-events-blueprint

This Blueprint provides an example of a complete terraform configuration that creates a Genesys Cloud Event Bridge integration and writes events from the integration into S3

This Genesys Cloud Developer blueprint demonstrates how to set up Genesys Cloud to enable a triage bot for web messaging.

web-messaging-triage-bot-blueprint

Blueprint that uses the Genesys Cloud for Salesforce SDK to add the primary phone number of a Salesforce Contact to a Genesys Cloud Do Not Contact (DNC) list.

genesys-cloud-for-salesforce-sdk-dnclist-example

Apex

simple-ivr-deploy-with-cx-as-code-blueprint

This Genesys Cloud Developer Blueprint demonstrates how to setup a simple IVR using Archy and CX as Code

Deployment Guide for a voice survey on Genesys Cloud

voice-survey-blueprint

sms-followup-on-missed-callback-blueprint

This blueprint demonstrates how to send an automated message to a customer when an Agent fails to reach them during a Callback.

Blueprint to configure a connection between a Lambda instance in a VPC and on-premises Genesys components

lambda-premise-blueprint

deploy-webchat-chatbot-with-lambda-blueprint

This blueprint demonstrates how to build a webchat-based chatbot using a Genesys Cloud Architect botflow, Data Action and AWS Lambda

This Genesys Cloud Developer Blueprint provides instructions on how: to explore various data action failure scenarios and how to handle them

design-architect-flow-data-actions-for-resiliency

genesys-cloud-event-streaming-blueprint

This project and blueprint enables Genesys Cloud customers to take a sample of Analytical Detail Events and Conversation Events from Genesys Cloud and expose the data to a customer's AWS. From there, using the provided example lambda, customers can send the data to other orchestration or customer support services, and analyse the data.

Java

aws-lex-kendra

Example on how to use AWS Lex and Kendra with Genesys Cloud

usage-api-blueprint

Use the Genesys Cloud CLI to query API usage then integrate the data with AWS S3/Athena.

Shell

web-messaging-chatbot-with-knowledge-base

This blueprint demonstrates how to use Genesys Cloud web messaging with a Genesys Cloud knowledge base.

This blueprint gives an example of how you can leverage the Genesys Open Messaging API to develop a simple bidirectional chat between a customer and a call center agent.

ionic-mobile-open-messaging-blueprint

This blueprint demonstrates how to integrate a Genesys Cloud API into Prometheus and Grafana

conversation-mos-score-dashboard-blueprint

partial-transcription-blueprint

This blueprint demonstrates how to utilize partial transcription notifications in the context of an integrated client application.

Simple blueprint demonstrating how to use open messaging to integrate a 3rd party chat tool with Genesys Cloud

open-messaging-blueprint

This blueprint demonstrates how to use the Genesys Cloud public apis and SalesForce Connect to build dashboards in Salesforce

salesforce-dashboards-with-gc-analytics-blueprint

Apex

genesys-cloud-call-park

As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.

This Genesys Cloud Developer Blueprint demonstrates how to retrieve conversation data via the analytics API

analytics-detail-record-metrics-blueprint

CSS

terminate-voice-calls-with-no-queue

This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud to terminate any outbound call that is not made on behalf of a queue. Agents making these type of calls will be notified via email and each outbound call will also be tracked in a GC Collaborate Chat room for supervisor monitoring.

This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region

dr-fallback-ivr

This Genesys Cloud Developer blueprint explains and demostrates how to set up Genesys Cloud to enable WFM integration with HRIS, which provides WFM with employee time-off balance information and inserts time-off requests into HRIS.

wfm-hris-blueprint

webmessaging-chatbot-that-differentiates-on-and-off-hour-schedules

A Genesys Cloud Developer Blueprint that demonstrates how to build an architect flow that evaluates a schedule, builds and routes to a chatbot which stores information about a customer and transfers the information to an agent using a script.

aws-eventbridge-user-presence-update-blueprint

A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo

Python

digital-messaging-translator-blueprint

The Digital Messaging Translator uses AWS Translate service to automatically translate everything in the interaction window in real-time, including canned responses. This supports both web chat and web messaging interactions.