mo-azfar/OTRS-Custom-SQL-Statistic

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2
Language
Perl
License
GNU General Publi...
Created over 4 years ago
Updated about 4 years ago

mo-azfar/OTRS-Custom-SQL-Statistic

mo-azfar

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OTRS custom statistic module based on SQL

OTRS-CustomMessage-API

API for custom message delivery agent (telegram, slack, msteam, rocketchat)

OTRS-Extended-Ticket-Notification

extend default Ticket Notification module to send notification to Telegram / Slack / RocketChat users (agent).

OTRS-Ticket-Notification-To-Telegram-Group

OTRS - Send a ticket notification to SPECIFIC TELEGRAM GROUP based on Queue upon ticket action. E.g: TicketQueueUpdate

OTRS-Customer-ITSM-Config-Item-Overview

Add ITSM Config Item overview at customer portal

OTRS-ACL-For-Ticket-Checklist-Addon

This module extend Ticket Checklist addon by generating specific ACL (disable close state if checklist not complete)

OTRS-Ticket-Auto-Allocation

OTRS - Auto assigning incoming ticket (from email) to the agent.

Znuny-Discord-Notification

Znuny ticket notification to Discord users via webservices

Znuny-Features-LTS-OTRS-CE-Add-Additional-Field-For-Customer-User-Profile

GUIDE - Add additional field at customer user profile

OTRS-SLA-Progress-Bar-and-Remark

Display SLA Escalation Progress Bar and Its Remark (Breach or Within Escalation) at Ticket Zoom Screen

OTRS-Telegram-Webservice-Connector

Enable the integration from Telegram users (agent) to to OTRS.

OTRS-System-Configuration-History

SQL / Statistic Module Regarding Changes in OTRS System Configuration

OTRS-Community-Edition-with-LTS

Links to OTRS Community Edition with Long Term Support (LTS)

OTRS-Ticket-Config-Item-Details

OTRS - Get Config Item additional details from dynamic field ITSMConfigItemReference and and update it to another specific ticket dynamic field.

OTRS-Ticket-Notification-To-MS-Teams-Channel

OTRS - Send a ticket notification to MS Teams Channel upon ticket action. E.g: TicketQueueUpdate

Znuny-Slack-Notification

Znuny-Ticket-Notification-To-Slack-Users Via Webservices

OTRS-Znuny-Read-Only-DynamicField-Text

Extend Dynamic Field Text Driver with Read Only Features

OTRS-Znuny-Quick-Note

Quick ticket note widget

OTRS-Ticket-Resources-Overview-Dashboard

OTRS Dashboard to Display Resources (Ticket Owner) Per Ticket States

OTRS-Telegram-Customer-Webservice-Connector

Enable the integration from Telegram users (customer/public) to OTRS to check on ticket, create ticket, etc

OTRS-Ticket-Incident-Duration

Calculate the difference between 2 ticket dynamic field datetime field, in full hours and business working time.

OTRS-OTOBO-Add-Default-Notification-Template-To-Calendar-Appointment

Add notification template to calendar appointment

OTRS-Mutiple-Customer-Ticket-Overview

Multiple Customer Ticket Overview Based on the Ticket Type

OTRS-Agent-Fullname-at-Header

Display agent fullname at header bar

OTRS-Generate-2FA-Secret-Key-For-Customer

Add ability to generate 2 Factor Authentication secret key at customer profile and preferences page

OTRS-Config-Item-Read-Only-Field

Read only definition field for config item

OTRS-ZnunyLTS-Process-Management-Advanced-Article-Subject-and-Body-Template

Allow an admin to set default article subject and body in Process Management Activity Dialog (for Article configuration) using existing ticket template feature

Znuny-Agent-Login-Background

Show agent login background (image)

Znuny-Agent-Notice

Display simple notice in agent portal

OTRS-2FA-QRCode-For-Agent

Add ability to show QR Code on generated 2FA shared key at agent preferences screen

OTRS-ZnunyLTS-Generic-Agent-Ticket-Article-Template

Generic Agent module that add article to ticket using existing ticket template function. (which are suporting html)

OTRS-Statistic-With-SLA-Remark

Extend OTRS Dynamic Statistic Module to Include SLA Remark Status(Within/Breach SLA)

OTRS-RocketChat-Webservice-Connector

Enable the integration from RocketChat (agent) to OTRS.

OTOBO-Extended-Ticket-Notification

This module extend default Ticket Notification module to send notification to agent or customer via Telegram / Slack / Mattermost

OTRS-Statistic-With-First-Article-Details

Extend OTRS Dynamic Statistic Module (TicketList) to Include First Article content

Znuny-ConfigItem-SerialNumber-Postmaster-Filter

Recognize serial number in mail body and set dynamic field config item.

Znuny-DynamicFieldConfigItem-RestrictCIByCustomerUser

Restrict the value of dynamic field config item based on customer user or customer company

OTRS-Statistic-With-Service-Comment

Extend OTRS Dynamic Statistic Module (TicketList) to include Service Comment content