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OTRS-CustomMessage-API
API for custom message delivery agent (telegram, slack, msteam, rocketchat)OTRS-Extended-Ticket-Notification
extend default Ticket Notification module to send notification to Telegram / Slack / RocketChat users (agent).OTRS-Ticket-Notification-To-Telegram-Group
OTRS - Send a ticket notification to SPECIFIC TELEGRAM GROUP based on Queue upon ticket action. E.g: TicketQueueUpdateOTRS-Customer-ITSM-Config-Item-Overview
Add ITSM Config Item overview at customer portalOTRS-ACL-For-Ticket-Checklist-Addon
This module extend Ticket Checklist addon by generating specific ACL (disable close state if checklist not complete)OTRS-Ticket-Auto-Allocation
OTRS - Auto assigning incoming ticket (from email) to the agent.Znuny-Discord-Notification
Znuny ticket notification to Discord users via webservicesZnuny-Features-LTS-OTRS-CE-Add-Additional-Field-For-Customer-User-Profile
GUIDE - Add additional field at customer user profileOTRS-SLA-Progress-Bar-and-Remark
Display SLA Escalation Progress Bar and Its Remark (Breach or Within Escalation) at Ticket Zoom ScreenOTRS-Telegram-Webservice-Connector
Enable the integration from Telegram users (agent) to to OTRS.OTRS-Custom-SQL-Statistic
OTRS custom statistic module based on SQLOTRS-System-Configuration-History
SQL / Statistic Module Regarding Changes in OTRS System ConfigurationOTRS-Community-Edition-with-LTS
Links to OTRS Community Edition with Long Term Support (LTS)OTRS-Ticket-Config-Item-Details
OTRS - Get Config Item additional details from dynamic field ITSMConfigItemReference and and update it to another specific ticket dynamic field.OTRS-Ticket-Notification-To-MS-Teams-Channel
OTRS - Send a ticket notification to MS Teams Channel upon ticket action. E.g: TicketQueueUpdateZnuny-Slack-Notification
Znuny-Ticket-Notification-To-Slack-Users Via WebservicesOTRS-Znuny-Read-Only-DynamicField-Text
Extend Dynamic Field Text Driver with Read Only FeaturesOTRS-Znuny-Quick-Note
Quick ticket note widgetOTRS-Ticket-Resources-Overview-Dashboard
OTRS Dashboard to Display Resources (Ticket Owner) Per Ticket StatesOTRS-Telegram-Customer-Webservice-Connector
Enable the integration from Telegram users (customer/public) to OTRS to check on ticket, create ticket, etcOTRS-Ticket-Incident-Duration
Calculate the difference between 2 ticket dynamic field datetime field, in full hours and business working time.OTRS-OTOBO-Add-Default-Notification-Template-To-Calendar-Appointment
Add notification template to calendar appointmentOTRS-Mutiple-Customer-Ticket-Overview
Multiple Customer Ticket Overview Based on the Ticket TypeOTRS-Agent-Fullname-at-Header
Display agent fullname at header barOTRS-Generate-2FA-Secret-Key-For-Customer
Add ability to generate 2 Factor Authentication secret key at customer profile and preferences pageOTRS-Config-Item-Read-Only-Field
Read only definition field for config itemOTRS-ZnunyLTS-Process-Management-Advanced-Article-Subject-and-Body-Template
Allow an admin to set default article subject and body in Process Management Activity Dialog (for Article configuration) using existing ticket template featureZnuny-Agent-Login-Background
Show agent login background (image)Znuny-Agent-Notice
Display simple notice in agent portalOTRS-2FA-QRCode-For-Agent
Add ability to show QR Code on generated 2FA shared key at agent preferences screenOTRS-Statistic-With-SLA-Remark
Extend OTRS Dynamic Statistic Module to Include SLA Remark Status(Within/Breach SLA)OTRS-RocketChat-Webservice-Connector
Enable the integration from RocketChat (agent) to OTRS.OTOBO-Extended-Ticket-Notification
This module extend default Ticket Notification module to send notification to agent or customer via Telegram / Slack / MattermostOTRS-Statistic-With-First-Article-Details
Extend OTRS Dynamic Statistic Module (TicketList) to Include First Article contentZnuny-ConfigItem-SerialNumber-Postmaster-Filter
Recognize serial number in mail body and set dynamic field config item.Znuny-DynamicFieldConfigItem-RestrictCIByCustomerUser
Restrict the value of dynamic field config item based on customer user or customer companyOTRS-Statistic-With-Service-Comment
Extend OTRS Dynamic Statistic Module (TicketList) to include Service Comment contentLove Open Source and this site? Check out how you can help us