ClovaCall: Korean Goal-Oriented Dialog Speech Corpus for Automatic Speech Recognition of Contact Centers (Interspeech 2020)
Jung-Woo Ha1*, Kihyun Nam1,2*, Jingu Kang1, Sang-Woo Lee1, Sohee Yang1, Hyunhoon Jung1, Eunmi Kim1,
Hyeji Kim1, Soojin Kim1, Hyun Ah Kim1, Kyoungtae Doh1, Chan Kyu Lee1, Nako Sung1, Sunghun Kim1,3
1Clova AI, NAVER Corp. 2Hankuk University on Foreign Studies
3The Hong Kong University of Science and Technology
* Both authors equally contributed to this work.
Automatic speech recognition (ASR) via call is essential for various applications including AI for contact center (CCAI) services. Despite the advancement of ASR, however, most call speech corpora publicly available were old-fashioned such as Swichboard. Also, most call corpora are in English and mainly focus on open domain scenarios such as audio book. Here we introduce a new large-scale Korean call-based speech corpus under a goal-oriented dialog scenario from more than 11,000 people, i.e. Clova Call corpus (ClovaCall). The raw dataset of ClovaCall includes approximately 112,000 pairs of a short sentence and its corresponding spoken utterance in a restaurant reservation domain. We validate the effectiveness of our dataset with intensive experiments on two state-of-the art ASR models.
Table of contents
- 1. Naver ClovaCall dataset contribution
- 2. Dataset downloading and license
- 3. Model
- 4. Dependency
- 5. Training and Evaluation
- 6. Code license
- 7. Reference
- 8. How to cite
1. Naver ClovaCall dataset contribution
Call-based customer services are still prevalent in most online and offline industries. Our ClovaCall can contribute to ASR models for diverse call-based reservation services, considering that many reservation services share common expression such as working time, location, availability, etc.
ClovaCall has two version, raw
version and clean
version. We used librosa
with the threshold as 25db for silence elimination. The silence-free data is called clean
version.
The dataset statistics
Dataset | Number | Hour (raw / clean) |
---|---|---|
Raw | 81,222 | 125 / 67 |
Train | 59,662 | 80 / 50 |
Test | 1,084 | 1.66 / 0.88 |
The dataset structure
We provide the json file for ClovaCall with the following structure:
ClovaCall.json
[
{
"wav" : "42_0603_748_0_03319_00.wav",
"text" : "๋จ์ฒด ํ ์ธ์ด ๊ฐ๋ฅํ ์๊ฐ๋๊ฐ ๋ฐ๋ก ์๋์?",
"speaker_id" : "03319"
},
...,
{
"wav" : "42_0610_778_0_03607_01.wav",
"text" : "์ ๊ธฐ๋ค์ด ๋๋งํ ๋์ด๋ฐฉ์ด ๋ฐ๋ก ์๋์?",
"speaker_id" : "03607"
}
]
2. Dataset downloading and license
To all the materials including speech data distributed here(hereinafter, โMATERIALSโ), the following license(hereinafter, โLICENSEโ) shall apply. If there is any conflict between the LICENSE and the clovaai/speech_hackathon_19 License(Apache Lincese 2.0) listed on Github, the LICENSE below shall prevail.
1. You are allowed to use the MATERIALS ONLY FOR NON-COMMERCIAL AI(Artificial Intelligence) RESEARCH AND DEVELOPMENT PURPOSES โ ANY KIND OF COMMERCIAL USE IS STRICTLY PROHIBITED.
2. You should USE THE MATERIALS AS THEY WERE PROVIDED โ ANY KIND OF MODIFICATION, EDITING AND REPRODUCTION TO DATA IS STRICTLY PROHIBITED.
3. You should use the MATERIALS only by/for yourself. You are NOT ALLOWED TO COPY, DISTRIBUTE, PROVIDE, TRANSPORT THE MATERIALS TO ANY 3RD PARTY OR TO THE PUBLIC including uploading the MATERIALS to internet.
4. You should clearly notify the source of the MATERIALS as โNAVER Corp.โ when your use the MATERIALS.
5. NAVER Corp. DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, INTEGRITY, QUALITY OR ADEQUACY OF THE MATERIALS, THUS ARE NOT LIABLE OR RESPONSIBLE FOR THE MATERIALS PROVIDED HERE.
โป Please be noted that since the MATERIALS should be used within the confines of the voice right ownerโs agreement (which was reflected in the LICENSE above), your non-compliance of the LICENSE (for example, using the MATERIAL for commercial use or modifying or distributing the MATERIAL) shall also constitute infringement on the voice right ownerโs rights, thus may cause expose you to legal claims from the voice right owner.
ClovaCall
dataset can be download for researchers involved in Acdaemic Organizations by applying via here
AIhub
dataset can be download from here
(AIhub
: this is a large-scale Korean open domain dialog corpus from NIA AIHub5, an open data hub site of Korean Govern-ment.)
3. Model
We use two standard ASR models such as Deepspeech2 and LAS for verifying the effectiveness of our proposed ClovaCall. Also, we release baseline source code about LAS.
Seq2seq(
(encoder): EncoderRNN(
(input_dropout): Dropout(p=0.3, inplace=False)
(conv): MaskConv(
(seq_module): Sequential(
(0): Conv2d(1, 32, kernel_size=(41, 11), stride=(2, 2), padding=(20, 5))
(1): BatchNorm2d(32, eps=1e-05, momentum=0.1, affine=True, track_running_stats=True)
(2): Hardtanh(min_val=0, max_val=20, inplace=True)
(3): Conv2d(32, 32, kernel_size=(21, 11), stride=(2, 1), padding=(10, 5))
(4): BatchNorm2d(32, eps=1e-05, momentum=0.1, affine=True, track_running_stats=True)
(5): Hardtanh(min_val=0, max_val=20, inplace=True)
)
)
(rnn): LSTM(1312, 512, num_layers=3, dropout=0.3, bidirectional=True)
)
(decoder): DecoderRNN(
(input_dropout): Dropout(p=0.3, inplace=False)
(rnn): LSTM(1536, 512, num_layers=2, batch_first=True, dropout=0.3)
(embedding): Embedding(2003, 512)
(attention): Attention(
(conv): Conv1d(1, 512, kernel_size=(3,), stride=(1,), padding=(1,))
(W): Linear(in_features=512, out_features=512, bias=False)
(V): Linear(in_features=1024, out_features=512, bias=False)
(fc): Linear(in_features=512, out_features=1, bias=True)
(tanh): Tanh()
(softmax): Softmax(dim=-1)
)
(fc): Linear(in_features=1536, out_features=2003, bias=True)
)
)
The LAS performance (CER(%))
CC
: ClovaCall, A
: AIhub, NA
: Noise Augmentation, SA
: SpecAugment
Dataset | Pretrain /w A | ClovaCall only | ClovaCall /w NA | ClovaCall /w SA |
---|---|---|---|---|
ClovaCall-Base(R) | 8.0 | 22.1 | - | - |
ClovaCall-Full | 7.0 | 15.1 | 18.9 | 31.1 |
4. Dependency
Our code requires the following libraries:
librosa==0.7.0
scipy==1.3.1
numpy==1.17.2
tqdm==4.36.1
torch=1.2.0
python-Levenshtein==0.12.0
5. Training and Evaluation
Before training or evaluation, we should be follow the data pipeline as the followed.
las.pytorch/
run_script/
data/
โโโkor_syllable.json
โโโClovaCall/
โโโraw/
-- 42_0603_748_0_03319_00.wav
...
-- 42_0610_778_0_03607_01.wav
โโโclean/
-- 42_0603_748_0_03319_00.wav
...
-- 42_0610_778_0_03607_01.wav
โโโtrain_ClovaCall.json
โโโtest_ClovaCall.json
โโโDataset2/
โโโsub1/
-- audio1.wav
-- audio2.wav
...
โโโsub2/
-- audio1.wav
-- audio2.wav
...
โโโtrain_Dataset2.json/
โโโtest_Dataset2.json/
--dataset-path
argument can be data/ClovaCall/raw
or data/ClovaCall/clean
or data/Dataset2/sub1
.
kor_syllable.json
is a json file containing a vocabulary list. Our kor_syllable.json
is based on character.
Here is a command line example of the code:
TRAIN_NAME='train_ClovaCall'
TEST_NAME='test_ClovaCall'
LABEL_FILE=data/kor_syllable.json
DATASET_PATH=data/ClovaCall/clean
CUR_MODEL_PATH=models/ClovaCall/LAS_ClovaCall
python3.6 -u las.pytorch/main.py \
--batch_size 64 \
--num_workers 4 \
--num_gpu 1 \
--rnn-type LSTM \
--lr 3e-4 \
--learning-anneal 1.1 \
--dropout 0.3 \
--teacher_forcing 1.0 \
--encoder_layers 3 --encoder_size 512 \
--decoder_layers 2 --decoder_size 512 \
--train-name $TRAIN_NAME --test-name-list $TEST_NAME \
--labels-path $LABEL_FILE \
--dataset-path $DATASET_PATH \
--cuda --save-folder $CUR_MODEL_PATH --model-path $CUR_MODEL_PATH/final.pth
Run train
cd run_script
./run_las_asr_trainer.sh
Run eval
cd run_script
./run_las_asr_decode.sh
6. Code license
Copyright (c) 2020-present NAVER Corp.
Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in
all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
THE SOFTWARE.
7. Reference
- Model/Code
- IBM pytorch-seq2seq (https://github.com/IBM/pytorch-seq2seq)
- SeanNaren pytorch-Deepspeech2 (https://github.com/SeanNaren/deepspeech.pytorch)
- Dataset
- AI Hub open domain dialog speech corpus data: http://www.aihub.or.kr/aidata/105
- ClovaAi speech hackathon 2019 data: https://github.com/clovaai/speech_hackathon_2019/tree/master/sample_dataset/train
8. How to cite
@article{ha2020clovacall,
title={ClovaCall: Korean Goal-Oriented Dialog Speech Corpus for Automatic Speech Recognition of Contact Centers},
author={Jung-Woo Ha, Kihyun Nam, Jingu Kang, Sang-Woo Lee, Sohee Yang, Hyunhoon Jung, Eunmi Kim, Hyeji Kim, Soojin Kim, Hyun Ah Kim, Kyoungtae Doh, Chan Kyu Lee, Nako Sung, Sunghun Kim},
journal={arXiv preprint arXiv:2004.09367},
year = {2020}
}