Tesla Prep

This is a guide for buying, taking delivery of, and owning a Tesla Model 3 or Model Y.

Just looking for a delivery checklist?

• Check the mobile app for iOS and Android.
• Or jump to the text files: Model 3 / Model Y.

Configuration complete

Congratulations! You've configured your Tesla. Now comes the hardest part: waiting.

You'll receive an email from Tesla saying something to the effect of "We'll be in touch!" Do not get financing quotes at this time. Quotes expire after 30 days, at which time you will need to rerun the credit check, which may lower your score.

Depending on your financing choice during configuration, you'll see an "Edit Design" button on your account page all the way up until your vehicle starts being built (this can be in as little as 7 days before taking delivery). If you elected to use the "Cash" option for financing, your "Edit Design" button will disappear immediately, but it is still accessible by visiting https://www.tesla.com/teslaaccount/edit-design/RNXXXXXXX. Use this link to (relatively) officially check the status of your order up to 7 days before your delivery date.

First contact

You will eventually be contacted by a Tesla Delivery Advisor/Scheduler who will confirm your delivery date. Make sure your Tesla account reflects this date.

You'll want to get your home charging solution worked out at this point. There are many options depending on your needs:

Level 3 isn't really a home charging option; it's just here for comparison. If you drive fewer than 70 miles per day, a regular wall outlet should be just fine. If you're driving more than that, a Tesla Wall Connector will give you peace of mind. Many states offer a tax rebate for the parts and labor of most charging solution installs.

Tesla has a list of recommended installers. Tesla partners with reputable local contractors to install the Wall Connector product in your home, but these contractors typically charge higher than average rates. Any experienced electrician should be able to do the work at a much lower price; it's a relatively simple job. You can also check YouTube to do a DIY installation.

30 days before your delivery date

Now is the time to get financing quotes from credit unions, banks, etc. Whatever quotes you get, if your credit history is excellent, use Lightstream to get an unsecured cash loan. They will beat any approved rate you send them.

Ensure you have the routing/account number of the account(s) you will be transferring funds from on delivery day (especially important on weekends when banks are closed).

You may also want to order your accessories now, as they are often sold out. Yes, it'll feel weird to have all weather floor mats with no vehicle, but it'll be worth it in the end. Not sure what to get? See the "Must-Have Accessories" section in the appendix.

10 days before your delivery date

Your "Edit Design" button and/or back-door link should stop working and you should finalize your financeer at this time. If the link still works, your delivery date is probably going to be delayed.

7 days before your delivery date

Check your Tesla account for an assigned Vehicle Identification Number (VIN) and Motor Vehicle Purchase Agreement (MVPA). If they are not showing up, the back-door method is to try buying a Tesla Wall Connector. When you're checking out, if it says "No VIN assigned," you truly do not have a VIN. Your delivery date is probably going to be delayed.

If you have a VIN assigned, call your insurance to schedule the coverage date for your delivery day.

Some states require a vehicle inspection be completed at a state certified inspection facility, after you take ownership of the car. Rules vary by state, but if you have previously owned cars in the state you live in, the process should be the same as you have always known. If you recently moved to a new state, this is something you want to make sure you look into.

Anytime before delivery day

1. Watch Model 3 or Model Y walkthrough videos. These are great at getting you started with the basics and will speed up your handover process.
2. Review the information supplied on the Tesla Support pages, these pages go over details on financing, trade-ins, vehicle registration, insurance, warranty, etc.
3. Attend a Tesla owner orientation event. You will meet other owners and learn lots of handy tips about general ownership, driving and living with the car.
4. Download Model 3 or Model Y owners manuals. It will come in handy on your phone/computer for when you need it.
5. Grab a good tire inflator.
6. Join the unofficial Tesla Motors Club forum, and r/teslamotors subreddit.

Delivery day

Before heading to the Delivery Center:

If you haven't had any contact with a Delivery Advisor/Scheduler since "First Contact," before you drive to pick your vehicle up, call the Tesla delivery location's direct number, and verify that your vehicle is indeed ready to go. There have been reports of people driving hours to pick up their Tesla only to be told their vehicle isn't even in production yet!

1. Have the Tesla app installed on your smartphone prior to arrival for delivery.
2. Bring your driver’s license.
3. If your vehicle will be registered to more than one person, each person on the registration needs to be at the delivery appointment to sign final documents.
4. Bring written or digital proof of your down payment having been made and the final payment details or financing details. If you are financing, make sure your loan has been funded before you arrive to take delivery and that you have some kind of proof you can provide to Tesla should they ask about it.
5. Bring a printed insurance card or other proof of insurance that shows your Model 3 is insured.
6. Since the delivery area where you will inspect your Model 3 may be dark, bring a flashlight.

Arrival at the Delivery Center:

After checking in with a Tesla employee, you'll likely be waiting around for a while. It's rare for a Tesla delivery center to not be busy. Expect to wait for 2 hours or more before you're taken to see your vehicle.

NOTE: Do not sign final documents, or wire funds, until a full vehicle inspection is completed.

VEHICLE INSPECTION CHECKLIST

Tesla's delivery folks typically give you just 10 to 15 minutes to inspect the vehicle before moving on to other deliveries, so it's advised to bring a checklist to inspect your new Tesla for any deal-breaking issues.

• Model 3 delivery checklist
• Model Y delivery checklist

Things to pay extra attention to

After 1,000 new Tesla owners have completed delivery inspections using Tesla Prep, the most common issues are:

1. Paint and exterior issues:
   • Scratches and chips on various panels, doors, and bumpers
   • Panel gaps and alignment issues on doors, trunk, frunk, and lights
   • Wheel scratches and aero cap problems
2. Interior issues:
   • Rattles and noises coming from doors and windows
   • Scratches and marks on seats, upholstery, and console
   • Misalignments in mirrors and hooks
3. Glass and seal issues:
   • Windshield cracks, gaps, and misalignments
   • Headlight and taillight alignment issues
   • Door mirror and hood seal problems
   • Glass delamination and residue on roof glass
4. Electronic and accessory issues:
   • Connectivity issues with Android Bluetooth, key cards, and wireless chargers
   • Non-functioning scroll wheel, wipers, and fog lights
   • USB port and charging issues
   • Loose or missing parts in doors and seats
5. Miscellaneous issues:
   • Brightness of lights
   • Mileage and mats
   • Testing of various features and functions, such as charging, folding seats, and fog lights

Post-inspection:

Verify post-delivery vehicle records

1. Ask your delivery specialist to make sure that your vehicle is marked as DELIVERED in Tesla's network. NOTE: Some owners have reported vehicles being delivered, but the phone key is disabled the following day. This is due to the vehicle not being marked as "Delivered" in the network.

2. Make sure you have copies of all paperwork necessary for good documentation of your purchase, including a copy of your signed purchase agreement (MVPA). If your delivery specialist suggests that you can get your documents electronically on your Tesla account, ask for paper copies you can take with you anyway. Having physical copies with you ensures you will get them.

Note: Pointing these out before you leave is important but if you only notice something days later, don't worry. Tesla has a reputation of rectifying these issues either immediately or on your next visit to the service center. If you have a vehicle you're not happy taking away that day, you have every right to decline the handover until the problems are fixed.

Before driving away, ask a Tesla rep:

1. How to charge / work a supercharger / open the charge flap.
2. Make sure the correct closing technique for frunk is demonstrated.
3. Autopilot usage.
4. How to find superchargers / other chargers.
5. How to open / move between apps on the display.
6. Pair your phone and connect / reconnect Bluetooth.
7. Steering wheel buttons / how to change what each do.
8. How to do a full reset of the main screen.
9. How to adjust seating, save profiles, have mirrors drop / not drop when reversing.
10. Review all settings pages.
11. Use of the Android or iPhone apps.
12. Where to find roadside assistance info from the main screen.
13. Your local service center support number.

After your first drive

1. Keep driving!
2. Set up Sentry mode and the dash cam.
3. Download Plugshare to find third-party charging stations.
4. Go to try a supercharger (also a good destination for your first drive).
5. Consider having the paint protected with ceramic paint protection, which will help prevent scratches, stone chips, etc.
6. Consider alloy wheel insurance or protection.
7. Learn how to properly wash your vehicle.
8. Be aware that the Model 3 and Model Y do not come with a spare tire.
9. When your registration arrives, check that it's the correct model listed (AWD/SR+/etc.), as it could affect selling your vehicle in the future, insurance coverage, etc.
10. Respond to the surveys that Tesla periodically sends. This is the best way that you can directly impact improvements to the vehicle and company.

Appendix

Must-Have Accessories

After a year and a half of Tesla ownership, here are the accessories I have found to be real upgrades that I haven't taken for granted:

1. All-weather floor mats OEM (my recommendation). I keep these in my vehicle year-round. It has helped preserve the "new car smell," and is easy to keep clean.
2. A vinyl wrap for the center console. Vinyl wraps are easy to install and (arguably) look better than stock.

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