Awesome osTicket

A curated list of awesome osTicket resources, plugins, tutorials and other nice things.

Official Resources

• GitHub repo - Main repository.
• Main Website - Main website.
• Documentation - Main Documentation site.
• Core Plugins - Plugins written by core developers.
• Forum - Forum hosted by osTicket.

Download/Install files

• Core Software - Get the latest release.
• FAQ - Technical requirements etc.

Translations/Language-Packs

Download into /include/il8n folder. These are available in the download process now, simply select them when building your download package.

• Official List - Select "language packs" for latest.
• Join the efforts - Help us translate osTicket for everyone.

Plugins

Installed into /include/plugins folder.

Core Plugins

Developed by osTicket core developers.

• Authentication :: CAS - Allows use of Client Access Server for authentication.
• Authentication :: LDAP and Active Directory - Allows use of LDAP server for authentication.
• Authentication :: Oauth - Allows use of an oauth service for authentication.
• Authentication :: HTTP Pass-Through - Allows the use of webserver/passthrough authentication.
• Storage :: Attachments in Amazon S3 - Allows attachments to be stored in AWS's S3 instead of the database.
• Storage :: Attachments on the Filesystem - Allows attachments to be stored on the webserver's filesystem instead of the database.

Community Plugins

Modifies how the software works, without changing it.

• Archiver - Archives tickets before delete, and allows for auto-pruning of old tickets.
• Attachment Preview - Allows files attached to tickets to be embedded in the thread.
• Autocloser - Automatically closes open tickets.
• Fetch Note - Automatically fetch additional note content on ticket creation.
• Field Radio Buttons - Enables the use of HTML form element Radio Buttons.
• File Drive - Integrate file sharing facilities like Google Drive, OneDrive, Dropbox
• Mentioner - Finds Staff mentions in a thread and add's them as collaborators to the ticket.
• Multi LDAP Auth - Plugin for multiple LDAP servers authentication and LDAP Sync.
• Prevent Autoscroll - Stops the agent view from scrolling down to the last message in the thread.
• Real Dynamic Lists - Paid plugin that populates Custom Lists with live database items and keeps them updated.
• Rejection Notifier - Paid Auto-responder plugin for rejecting tickets, when incoming email is from un-registered users.
• Reporting - Paid plugin for extensive reporting.
• Rewriter - An osTicket plugin to rewrite incoming emails.

Third Party Integration Plugins

Helps osTicket talk to other systems.

• Chrome Extension: osTicket Checker - Checks for new tickets.
• Jasper Reports - A Jasper Reports plugin for osTicket 1.9.
• Mattermost - A plugin to send notifications to a Mattermost channel.
• Magento Contact Integration - Plugin for Magento to send contact form details to osTicket via the API.
• OpenID for Microsoft - An osTicket plugin to enable authentication with Microsoft accounts.
• Trello - Integrates Trello with osTicket.
• Slack - Sends notifications of new and updated tickets to a Slack channel.
• Microsoft Teams - Sends notifications of new and updated tickets to a Microsoft Teams channel.
• JIRA - Very flexable way to update osTicket in response to JIRA status changes. You just need to be comfortable with JSON
• Bitfinex osTicket Streamer - Allows the creation of data streams to any third-party system.

Themes

Require modifications to osTicket core.

• Bootstrap Free Theme - Unofficial bootstrap theme for osticket 1.10.
• DMT Free Responsive for 1.9.12 - Looks good. Awaiting upgrade to 1.10.
• osTicketAwesome.com - Commercial theme for client and staff portals.
• osTicketResponsiveTheme.com - Commercial theme for client & staff portals.
• osTicket Themes.com - Commercial Theme developers.
• Themedost.com - Commercial Themes.

Guides

• Documentation - Main documentation site.
• Search Forums - Many questions have already been answered.
• Youtube Installation Tutorial - Step by step demonstration of complete installation for v1.10.

Development Resources

• Docker osticket/osticket - Docker images.
• Documentation Repo - Help out with documentation.
• Repo - Signals Docs - How signals work.
• Unofficial Plugin Development Guide - Provides reverse-engineered instructions on how to develop an osTicket plugin.
• Vagrant - Provides a development environment for working with osTicket.

Professional Services

• Commercial Support - Get the most out of osTicket with tailored plans for your business.
• Customization - Modify the ticket system to meet your needs.
• Installation - Implementation, training, migration.
• Professional Hosting - No install necessary.

@Mentions

• Linux.com - osTicket: Help Desk Ticketing Done Right.
• Test-Driven Conceptual Modelling case-study report - from Universitat Politecnica De Catalulnya (in English).
• The Next Web - How to Build an Effective Heldesk - Article.
• Blog - Official blog of the creators.

Shout out to Enhancesoft the makers of osTicket.

License

This page is not affiliated with Enhancesoft, please feel free to submit pull-requests for additions/removals of any of this content. If anyone from Enhancesoft wants to be added as a collaborator here, happy to work with you.