• This repository has been archived on 27/Jan/2021
  • Stars
    star
    1
  • Language
    Perl
  • Created over 11 years ago
  • Updated about 4 years ago

Reviews

There are no reviews yet. Be the first to send feedback to the community and the maintainers!

Repository Details

This package implements all ITSM service level management features. This package requires the ITSMCore package.

More Repositories

1

otrs

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
Perl
846
star
2

ITSMConfigurationManagement

This package implements all ITSM configuration management features. This package requires the ITSMCore package.
Perl
12
star
3

Fred

Debugging tool for OTRS development.
Perl
10
star
4

ITSM

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.
Perl
9
star
5

ImportExport

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.
Perl
8
star
6

module-tools

Helper scripts for developing OTRS modules
Perl
8
star
7

FAQ

An FAQ module to manage FAQs and also used as knowledge base.
Perl
7
star
8

SystemMonitoring

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.
Perl
6
star
9

OTRSMasterSlave

With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
Perl
6
star
10

Survey

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.
Perl
5
star
11

ITSMChangeManagement

The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.
Perl
5
star
12

OTRSCloneDB

Helper script to migrate an OTRS database into a different RDBMS.
Perl
4
star
13

ITSMCore

The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.
Perl
4
star
14

otrscodepolicy

OTRS code quality checker
Perl
4
star
15

otrs.github.io

doc.otrs.com website content
HTML
3
star
16

ITSMIncidentProblemManagement

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.
Perl
3
star
17

TimeAccounting

A time accounting application to account time on projects.
Perl
2
star
18

TemplateModule

Documentation module with some template code.
Perl
1
star
19

GeneralCatalog

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.
Perl
1
star
20

OTRSAppointmentCalendar

A calendar solution for OTRS.
Perl
1
star